A Unique Opportunity to Shape World-Class Visitor Experiences Are you a hospitality leader with a passion for premium spirits and unforgettable guest journeys? This is your chance to lead the front-of-house operations at an award-winning, family-owned distillery nestled in the heart of Angus. Renowned for its sustainably crafted spirits and innovation-driven approach, this growing brand is seeking a Distillery Experience Manager to elevate every aspect of its visitor experience. As Distillery Experience Manager, you’ll be the driving force behind the distillery’s visitor centre - overseeing daily operations, leading a dedicated team, and delivering memorable tours, tastings, and events. You’ll work closely with marketing and retail teams to grow the brand, boost revenue, and provide top-tier hospitality. Key Responsibilities: Guest Experience & Operations · Deliver exceptional, professional tours, tastings, and events · Manage bookings, health & safety, staffing, and logistics · Keep the retail space welcoming, stocked, and on-brand Sales & Growth · Drive visitor numbers and retail/event sales · Work with marketing on campaigns and seasonal promotions · Set and smash commercial targets Team Leadership · Recruit, train, and motivate guides and event staff · Champion high standards, collaboration, and enthusiasm Customer Service Excellence · Ensure a 5-star visitor experience every time · Handle feedback gracefully and proactively Finance & Strategy · Monitor KPIs and budgets to maximise profitability · Use data to continually improve performance Marketing Support · Collaborate on content for socials, newsletters & PR · Represent the distillery at festivals and trade events We’re Looking For: · Proven experience in tourism, hospitality, or visitor attraction management · Strong leadership and communication skills · Commercially savvy with budget and target experience · Passion for premium spirits and guest experience · Experience in the whisky, gin, or drinks industry · Event planning know-how · CRM/booking system familiarity · Local tourism network connections What’s In It for You: · Competitive salary & benefits · Career progression in a fast-growing craft distillery · Be part of a passionate, close-knit team · Work in a beautiful, rural setting in the heart of Angus · Join a brand known for sustainability, innovation, and quality Bring your creativity, leadership, and love for spirits — and help shape a visitor experience as unforgettable as the drams we pour.