Location: Office based with hybrid working in either Darlington, Huddersfield, or Peterlee
Hours: Full-time, 37.5 hours per week (Monday to Friday)
Salary: Starting from £30,,up to £35, (Dependant on Experience)
Are you ready to lead a talented team at the forefront of IT security and user access management?
We’re seeking a dedicatedIT User Services lead (IAM) to join our Group IT team. If you're passionate about driving service excellence, embracing innovation, and ensuring compliance, this is the ideal role for you!
As the IT User Services lead (IAM) you will:
1. Oversee and directly manage a small, high-performing IAM team, collaborating across multiple sites.
2. Drive compliance with Group IT Governance, Risk, and Compliance policies while processing user access requests.
3. Perform annual and quarterly access reviews and ensure all IAM processes meet obligations.
4. Identify opportunities to improve IAM processes, with a focus on automation and maturity.
5. Foster continuous improvement and enhance the team’s efficiency and customer satisfaction.
6. Provide coaching, training, and one-on-one development to team members.
Join ZIGUP as a IT User Services lead (IAM) and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension - Generous employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1, per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you:
7. Experience: Demonstrated expertise in Identity and Access Management, IT Service Desk, or End User Support, including team leadership.
8. Leadership: Strong ability to motivate and develop a technical team in a fast-paced environment.
9. Technical Skills: Experience in ITIL-aligned service delivery and familiarity with implementing new processes and improvements.
10. Communication: Excellent written and verbal communication skills, with an eye for detail.
11. Problem-Solving: A proactive approach to tackling challenges and managing customer requests.
12. Collaboration: A team player who values collaborative working and can build strong relationships across teams.
13. Coaching: Proven experience in mentoring, coaching, and developing team members.
About us:
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
Our Purpose? Keeping customers moving, smarter.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.