About the role
The Product Group Lead is responsible for guiding the adoption and operational success of a group of digital products within the RX Digital estate. This role involves supporting current, new product and feature roll out, creating accessible training and enablement materials, and collaborating with Business Units and Product teams to ensure smooth rollouts. The PGL monitors product performance at live events, identifies success factors, and helps document and share best practices for wider adoption. Acting as a link between product strategy and operational delivery, the PGL also leads a small team of Product Partners, managing recruitment, workload planning, and quality assurance. Success in this role depends on strong cross-functional collaboration and a commitment to inclusive, user-centred product adoption.
Responsibilities
1. Develop and maintain enablement tools (e.g. user guides, playbooks, training materials) that are accurate, accessible, and customer focused.
2. Deliver tailored training to Business Units (BUs) and Digital Business Partners (DBPs) to support confident product adoption.
3. Support early rollout phases by troubleshooting adoption challenges and capturing feedback to inform product improvements.
4. Monitor product performance at shows and document best practices and root causes of underperformance.
5. Validate operational practices with Product Partners and prepare them for mass rollout.
6. Package and hand over proven practices to DBPs, ensuring consistent execution across BUs.
7. Lead a team of Product Partners, managing capacity, recruitment, onboarding, and development.
8. Collaborate cross-functionally to align product adoption efforts with strategic priorities and BU needs.
Requirements
9. Solid understanding of digital product lifecycles, including roadmap development and user adoption strategies.
10. Ability to interpret product performance data using PowerBI and translate insights into practical improvements.
11. Skilled in creating clear, user-friendly documentation, training resources, and enablement materials.
12. Strong facilitation and communication skills to support training and engagement across diverse stakeholder groups.
13. Experience leading teams, with a focus on prioritising tasks and ensuring quality outcomes.
14. Proven ability to collaborate across functions and encourage adoption among varied stakeholders.
15. Analytical and detail-oriented, with a hands-on approach to testing ideas in real-world settings.
16. Outcome-focused and confident in aligning stakeholder requests with strategic product and digital priorities.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Life assurance
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work