ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents homes are safe and maintained to a high standard. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role We have a new opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, permanent contract based in Oldham or Sheffield. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days. Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. What we are looking for Reporting to the Disrepair & Regulatory Contact Manager, you will be responsible for providing a comprehensive and proactive support service to the Disrepair and Regulatory Contact Team. You will support the effective management of housing disrepair claims, including the use of early intervention and alternative dispute resolution approaches to resolve issues promptly, proportionately and without escalation, ensuring a seamless and efficient service for both internal and external customers. Essential skills: Working knowledge of the functions and obligations of a registered social landlord. Highly organised, with the ability to plan, prioritise and meet agreed timeframes. Excellent written, verbal and interpersonal communication skills, including confidence in managing challenging conversations. Strong alternative dispute resolution skills, including early intervention, negotiation and de escalation to achieve fair, proportionate outcomes. Calm, evidence based and solution focused approach to resolving issues. Ability to manage multiple work assignments effectively. Good working knowledge of Microsoft Office and experience using IT systems. High attention to detail with the ability to maintain accurate records and audit ready activity logs. Compliance with GDPR and the Data Protection Act. Demonstrates the Guinness Behaviours. Desirable skills: Experience handling complaints, including those under Section 11 of the Landlord and Tenant Act. Understanding of housing services, issues and regulatory expectations within the social housing sector. Previous administrative experience using data management systems, ideally Swordfish, CRM or Northgate. Essential qualifications: Level 2 in English & Maths (GCSE 9-4/AC). If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL Benefits Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay Annual Performance Score bonus subject to eligibility Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options There are a couple of health care schemes available depending on the post grade VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme