Direct message the job poster from Roma Finance
CIPD L5 Qualified People Professional | Driven to empower employee and organisational growth.
Sales Support Adminstrator – Case Packager - 12 Month fixed term contract
Location– Head Office, Manchester
Benefits -Hybrid working, Healthshield - Healthcare, Dental, Optical, Life Assurance (after 3 months) 4 x annual salary, 25 days holiday P.A plus bank holidays
Hours– 37.5 hours per week
We have an exciting opportunity for a Case Packager to join the Sales department at Roma Finance, based in the heart of Manchester.
Responsible for providing support to the sales team, the role of the Case Packager is to ensure administrative tasks are carried out to maximise productivity and performance of the Sales team.
This means processing new sales leads, communicating effectively and building strong relationships internally and externally.
The role requires an individual with strong communication and time management skills who can effectively support the Sales team to ensure cases meet all business requirements in order for them to move further on in the process.
Role responsibilities
Produce Indicative Terms for all sales staff to increase business levels
Request valuation quotes from panel valuers to enable valuation pricing and dates to be fixed
Manage internal mailboxes to ensure new leads and enquires are passed over in a timely manner
Check sales packs coming in to ensure all requirements are met in enabling the pack to be processed
Contact with borrowers/brokers to chase for any missing requirements of held sales packs or initial structure of deals where needed.
Handle inbound and outbound calls to answer any questions and queries enabling the call to be directed to correct Sales team member.
Update packs with missing requirements to ensure they are acceptable to be processed
Manage online webchat for all borrowers to ensure queries are answered within agreed service level agreements
Maintain the broker database ensuring data entered is accurate in line with Data Protection regulations
Collate customer service leads and act as liaison between Sales & Customer Service to ensure the lead is processed effectively
Produce Sales statistics for the Commercial Director daily to provide oversight of sales performance
Perform Sales Administration tasks on an ad hoc basis to alleviate workloads of the Sales staff and support the Commercial senior Leadership team
Person specification
Flexible, Versatile, Attention to detail, Conscientious, Good customer service, Ability to work in a team, Organised, Effective Communicator, Teamwork, Independence, Detailed, Effective Time Management, Efficient.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Sales and Business Development
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