Job description
The aim of this role is to pro-actively support team members in the day to day management and development of existing/new supplier relationships, aim is to increase sales levels as well as identifying product. Maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers.
Key Responsibilities
1. Support management in the communication with suppliers, ensure where possible guaranteed overrides, targeted overrides, marketing funds, tactical offers / exclusives and staff incentives are negotiated and communicated where appropriate.
2. Support management to maximise overall sales throughout the group, by identifying product that would be suitable to market, with the support from the suppliers.
3. Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved.
4. Raise sponsorship funds if required for company events
5. Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution.
6. Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
7. Gain full understanding of the different trading divisions within the group and their working practices
8. Support the management of the day-to-day operation of the department.
9. Providing exceptional customer service at all times.
10. Willingness to participate in and deliver training appropriate to own development.
11. Effectively perform administrative duties.
12. Participate in ad-hoc duties or prepare ad-hoc information where required
Technical Skills Required
13. IT software packages including Microsoft Office and Outlook as well as in-house systems & reporting tools
14. File management skills
15. Web navigation skills
16. E-mail management skills
Qualifications / Experience Required
17. Previous travel industry experience ideally within a commercial role.
18. Excellent travel product knowledge
Competencies Required
19. Excellent communication, persuasive negotiation and influencing skills
20. Highly motivated, confident and committed
21. Upbeat, enthusiastic and positive attitude with a commitment to contribute to the growth of the business
22. Strong stakeholder engagement skills
23. Relationship management
24. Exceptional interpersonal and teamwork skills
25. A real passion for delivering consistent, exceptional customer service
26. Results focused
27. Strong commercial skills and awareness
28. Well organised and able to manage a range of responsibilities, prioritising tasks as required
29. Excellent verbal and written communication skills and ability to liaise with all levels of staff from branch level to Director
30. Excellent knowledge of the travel industry.
31. Ability to work towards individual and team sales targets
32. Good accuracy and numerical skills
General
33. To undertake any other duties that may fall into the job criteria
34. To conform with all company policies and procedures including Health and Safety
35. To treat all employees, customers and suppliers with dignity and respect
36. This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
37. Supportive
38. Motivational
39. Innovative
40. Loyal
41. Excellent