:
Among others, responsibilities will include assisting with:
1. Onboarding clients and survey content into the Prevalent cloud hosted platform
2. Distribution of information risk surveys to our clients’ requested third parties
3. Addressing client queries through first line support by articulating technical concepts to non-technical stakeholders, and following basic troubleshooting steps
4. Monitoring and managing assessment completion rates through effective communication channels with third parties
5. Conducting analysis on completed survey content and industry reports
6. Managing third party risk remediation activities with the support of the Prevalent Professional Services Team
7. Engaging in client touch points to provide updates on progress in collaboration with the Prevalent Customer Success Team
8. Managing multiple parallel workstreams through basic project management
9. Creating client reports covering key service KPI’s and third party summaries
10. Quality assurance exercises on client documentation
11. Review of business monitoring feeds to identify potential threats
12. Leveraging the Prevalent platform to conduct other service deliverables including data mapping, contract management, contact discovery etc.
Requirements & Skills:
13. 1 to 2 years of experience desirable, preferably in information risk
14. Experience and appreciation of working in a customer focused environment is essential
15. Highly professional with outstanding customer relationship skills and a strong team player
16. Strong written communication and engagement skills
17. Work well under pressure with excellent time management, prioritization, planning, and organizational skills
18. Strong interpersonal skills with the ability to interact with all stakeholders
19. Be IT literate with a sound understanding and proficiency with Microsoft Office
20. Willingness to obtain industry certifications (e.g. CTPRP, CISSP, CISM, CRISC, CIPP, CISA)
Education:
21. Bachelor’s degree in a related field or an equivalent combination of education and professional experience
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.