We are seeking a highly capable, customer‑focused Customer Solutions Architect to join our Sovereign Cloud delivery team. This role is dedicated to structured project work, leading solution design, support deployment, and implementation activities for secure cloud services within a sovereign operating environment.This position is ideal for an engineer with a broad technical knowledge and experience, thrives in well‑defined project frameworks, and excels at building strong customer relationships. The ideal candidate will bring broad experience across VMware, Azure, Windows, Linux, Microsoft server products, storage, and backup technologies. Role Overview As a Customer Solution Architect you will deliver end‑to‑end technical designs (HLDs and LLDs) across customer projects, serving as the primary technical point of contact throughout the engagement lifecycle. You will translate customer requirements into secure, compliant, and scalable cloud solutions while ensuring alignment with stringent sovereign and security standards.Your responsibilities include producing high‑quality design documentation, capturing configuration and deployment requirements, and performing testing and validation activities. You will work closely with project managers and internal engineering, security, and operations teams to meet milestones, manage risks, and ensure seamless integration into the wider platform.You will also lead customer workshops and knowledge‑transfer sessions, proactively communicating progress, identifying technical issues early, and contributing to ongoing improvements in project delivery practices. Key Responsibilities Lead the creation of High‑Level and Low‑Level Designs for customer solutions. Translate business and technical requirements into secure, compliant cloud architectures. Support deployment, configuration capture, testing, and validation activities. Act as the primary technical contact for customers throughout the project lifecycle Run customer workshops, technical reviews, and knowledge‑transfer sessions. Collaborate with PMs and cross‑functional engineering/security teams to deliver milestones Identify, troubleshoot, and resolve technical issues early in the project lifecycle. Produce clear, professional technical documentation and maintain strong customer communication. Ensure all project work adheres to sovereign cloud and security standards Skills & Experience required Strong proficiency with: VMware (HCX knowledge preferrable), Windows & Linux operating systems, Azure and Microsoft server technologies, & Storage and backup solutions Demonstrated experience in large‑scale cloud or data centre migrations. Proven ability to produce high‑quality HLD and LLD documentation. Strong customer‑facing communication and workshop‑facilitation skills. Ability to work effectively in structured project delivery environments. Eligibility to pass required security checks. LI-JB2 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.