(Role Profile - please note that for advertising purposes the role is known as Housing Income Officer but within the business the role is known as Customer Account Lead)
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated .
Join our Income Management Team at L&Q
This is an exciting time to join us. At L&Q, we're reshaping how we deliver services and our Income Management Team is key to this transformation and as a Housing Income Officer you'll be right at the centre of it.
You'll take ownership of a portfolio of accounts, working proactively to reduce arrears and maximise income. This is a fast-paced, contact role where you'll be speaking with residents daily, negotiating repayment plans, and making confident decisions to progress cases.
It's also a role where legal action is sometimes necessary, and you'll play an active part in preparing and referring cases for court, and attending hearings...