Morgan Hunt currently require a Customer Services Officer for Supported Housing Trust based in South West London on a Fixed Term basis. Salary: £33,317.19 Fixed Term Contract. Hours: 35 hrs Mon to Fri - 9am and 17.00pm - Onsite based in office. Location: South West London.
The Role: Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy, and efficiency.
Key Responsibilities:
* Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
* Respond promptly to resident inquiries and resolve issues efficiently and professionally.
* Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
* Monitor contractor performance and follow up on incomplete or delayed works to ensure service quality and resident satisfaction.
* Manage resident move-ins and move-outs, including inspections and addressing any defects.
* Ensure accurate and thorough logs are maintained and monitored from issue inception to satisfactory resolution.
* Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
* Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
* Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
* Provide administrative support for tenancy-related processes.
* Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
* Use internal systems to log interactions, raise repairs, and track progress.
* Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
* Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
* Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
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