Job Description:
We have a fantastic opportunity to join our Passenger Service Supervisor team at Edinburgh Airport on a fixed term contract basis, supporting our busy summer season until November 2026!
As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third-party partners and airside colleagues to ensure a seamless experience.
What will you do in the role?
* Lead and support the day to day Passenger Service Agent team performance on each shift.
* Play an important role in ensuring the efficient running of the day to day check-in and boarding operation.
* Work closely with our third party partners to ensure we deliver a fantastic service.
* Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets
* Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
* You will be responsible for the development and management of team of Passenger Service Agents
. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
What are they key skills/experience you'll already have?
The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos. You will also have -
* Experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
* The ability to provide direction and guidance in challenging operational situations.
* A passion for customer service and safety.
* Previous experience of passenger service operations in the airport (check-in, boarding etc.)
What Can We Offer You?
We offer our valued colleagues a range of benefits including: -
* Excellent salary, with annual pay review
* Contributory pension scheme
* 34 days holiday entitlement per annum (including Bank Holidays)
* 3 x salary life assurance
* Colleague discounts on Jet2holidays and Jet2.com holidays and flights
* Cycle to Work Scheme
* Access to Mental Health First Aiders
* Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!