Job Overview
Are you looking for a job with a meaningful purpose, with the ability to have a positive impact on patient and relatives experience?
We are looking for a compassionate, caring and motivated individual to join our service within the Gynaecology & Early Pregnancy Assessment Unit (GEPAU) to provide a receptionist role to the unit with some rotation through the gynae ward clerk role across a seven day roster period. The role will be a meet and greet, patient facing post including answering the inbound triage and queries line for patients and their partners who are attending the Gynae & Early Pregnancy Assessment Unit at potentially a very distressing and traumatic time of their lives.
This post is based at the GEPAU on the Gynae Ward within the Royal Preston Hospital.
We have 2 x 24 hour post and 1 x 18 hour post available. Due to the below shift pattern roster, these hours are not able to be amended.
You must be able to work a mixture of 3 or 4 x 6 hour shifts per week comprising of shifts 8 - 2pm / 2pm - 8pm Mon - Fri and 8 - 2 Saturday and Sunday (or 9-3 if covering the gynae ward shift) in order for the service to be covered effectively.
We are unfortunately not able to accommodate a differing shift pattern for this post other than the one stated above.
Interested? Give us a call We'd love to hear from you.
Main duties of the job
You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.
You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery.
You will be responsible for providing an efficient and effective reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity and being the first point of contact for patients attending our department.
You will deal with all aspects of the appointment function on the Trust's computerised patient record system (QCPR), actively participate in receptionist process, activating appointments and updating patient demographics .
You will be expected to support the ongoing Digitisation process of our service and support the clinical teams in answering the triage line, meeting and greeting patients attending the unit and undertaking general administrative duties as required.
You will be multi-skilled following training, have a full understanding and working knowledge of a reception area and the basic functionality of the clinical systems.
Interview Date: TBC
Remote/online interview option is not available for this post.
Working for our organisation
We are one of the largest and highest performing trusts in the country, providing district general hospital services to 370,000 people in Preston and Chorley, and specialist care to 1.5m people across Lancashire and South Cumbria.
Our strategic objectives are
* To provide outstanding healthcare to our local communities
* To offer a range of high-quality specialist services to patients in Lancashire and South Cumbria
* To drive innovation through world class education, training and research
Our Values
* Caring and compassionate. We treat everyone with dignity and respect, doing everything we can to show we care.
* Recognising individuality. We respect, value and respond to every person's individual needs.
* Seeking to involve. We will always involve you in making decisions about your care and treatment and are always open and honest.
* Team working. We work together as one team, and involve patients, families, and other services, to provide the best care possible.
* Taking personal responsibility. We each take personal responsibility to give the highest standards of care and deliver a service we can always be proud of.
We were established in 2005 and were the first trust in the country to be awarded 'teaching hospitals' status.
Detailed Job Description And Main Responsibilities
Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
Actively contribute towards service development.
Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
Constructively managing barriers to effective communication.
Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.
Maintain confidentiality at all times as required by legislation and Trust Policy.
Person specification
Qualifications And Education
Essential criteria
* Educated to GCSE level
Desirable criteria
* English and Maths GCSE level or equivalent
* Knowledge of Microsoft Windows applications
Knowledge And Experience
Essential criteria
* Previous receptionist experience
* Experience of working in a changing environment
* Computer Literate, experienced in data entry and use of e-mail
* Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements
Desirable criteria
* Previous experience of working in a health care or related setting
* Previous experience of working with the public