Salary: £30,000 - 70,000 per year Requirements: Strong hands-on experience with ServiceNow, Halo or similar Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum) Experience integrating platforms using REST / SOAP APIs Knowledge of infrastructure and application discovery tools Strong analytical, problem-solving and technical design skills Experience working in agile delivery environments Responsibilities: Designing, configuring and supporting ITSM / ESM solutions Delivering end-to-end ITSM platform implementations Integrating ITSM software (ServiceNow / Halo) with external systems via APIs Supporting discovery, automation and service optimisation initiatives Translating client requirements into robust technical solutions Contributing to agile delivery (epics, user stories, sprint support) Technologies: Support ITIL ITSM REST SOAP ServiceNow DevOps More: We are a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government, and defence. This is a remote role with occasional travel to London and client sites. We offer a competitive salary between £50,000 and £80,000, along with bonuses and benefits. last updated 7 week of 2026