Senior Retail Banking Firm Supervisor
Division: Supervision, Policy & Competition
Department: Retail Banking
Salary: National (Edinburgh and Leeds) £53,800 – £62,733; London £59,200 – £69,000 (salary offered based on skills and experience)
Grade: Senior Associate – Regulatory
Recruitment Contact: tahir.khan1@fca.org.uk. Applications must be submitted through our online portal; applications via social media or email will not be accepted.
About The FCA And Team
We regulate financial services firms in the UK to keep financial markets fair, thriving and effective. By joining us you’ll help protect consumers, drive economic growth and shape the future of UK finance services.
SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers—including those with vulnerabilities—through firm‑specific, sector‑wide and event‑driven work with a strong focus on fairness, affordability and consumer protection.
Role Responsibilities
* Work with senior leaders to engage firm management on culture, governance and systems, promoting better customer outcomes and organisational integrity.
* Assess business strategies by analysing firm models, identifying key risks and solving complex problems to protect consumers and markets.
* Shape regulatory approaches by contributing to supervisory strategies, ensuring effective interventions that reduce harm and maintain trust.
* Leverage data insights by spotting trends and anomalies, providing actionable intelligence that improves decision‑making and industry oversight.
* Build collaborative networks by working with internal teams and external stakeholders, promoting alignment and coordinated outcomes across the financial ecosystem.
* Promote continuous improvement by recommending process enhancements and supporting colleagues, helping the division stay agile and responsive to sector‑wide risks.
Minimum Skills Required
* Prior experience regulating or working with regulated financial services firms on one of the FCA retail banking priorities: consumer duty, financial crime, fraud, operational resilience.
* Proven experience in building and maintaining relationships with senior management and stakeholders internally and externally.
* Prior experience working in an analytical role, making sound judgements quickly and clearly from a broad and varied range of information.
Essential
* Ability to act on your own initiative to make informed and timely decisions, cutting through complexity, identifying key issues and escalating appropriately.
* Present yourself and the FCA in a professional and credible manner, with effective oral and presentation skills.
* Experience of effective teamwork, working with others to deliver outcomes and complete tasks, readily offering support to colleagues.
* Demonstrated skill in balancing and managing competing priorities, even when external factors intervene, while operating with little supervision.
* Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work.
Benefits
* 25 days annual leave plus bank holidays.
* Hybrid model: minimum 40% in office each month (expectation 50% for senior leaders); from September minimum 50% in office (expectation 60% for Directors and Executive Directors).
* Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
* Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
* 35 hours of paid volunteering annually.
* A flexible benefits scheme designed around your lifestyle.
For a full list of our benefits, and our recruitment process as a whole, visit our benefits page.
Our Values & Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture—free from discrimination and bias, celebrating difference, and supporting colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation—making better decisions, driving innovation and delivering better regulation.
If you require adjustments due to a disability or condition, your recruiter is here to help—reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part‑time and job sharing where applicable.
Disability Confident: Our Hiring Approach
We’re proud to be a Disability Confident Employer, and therefore people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful Information and Timeline
* Job advert close: Sunday 19th April at 23:59pm.
* CV Review/Shortlist: 21st April.
* Case Study Assessment: week commencing 27th April.
* Interview: week commencing 4th May.
* Your recruiter will discuss the process in detail during screening for the role; please make them aware if you are unavailable on any of these dates.
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