Service Area Manager
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.
On a typical day you will:
* Ensure all aspects of field safety
* Meet with customers to ensure obligations and expectations are achieved
* Direct the performance of field maintenance and contractual service operations
* Conduct field education training with field workforce
* Maintain customer quality assurance, managing the expenditure of labor and materials
* Improve efficiencies, managing route schedules and callback rates
* Provide technical support, participating in sales estimation / proposals as required
* Authorise repair orders and tracking completion
* Lead change to better efficiency and communication
What you will need to be successful:
* Experienced in service delivery, and field management. Able to engage with a team of field based engineers.
* Elevator/lift industry experience is desired, but not required.
* Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
* Strong computer and technology skills, business acumen and a passion for customer service.
What’s In it For Me/Benefits:
* You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
* We offer you remuneration in accordance with local standards plus:
* Customise for local benefits here including vacation and bonuses.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
Apply today to join us and build what’s next