Overview
Join to apply for the Service Advisor - Volvo role at Stoneacre Motor Group.
We are recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. If you thrive in a high pressured environment, this is the position for you.
Responsibilities
* Manage all customer communications and interactions on behalf of the dealership.
* Identify service needs and requirements of the customer.
* Establish understanding and an agreement with the customer of work required and agree time frames.
* Liaise with the workshop to determine vehicle completion times and relay information.
* Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage.
* Regularly update the customer with progress on their vehicle.
* Process payments and issue invoices for customers.
* Support handling complaints in line with company policy.
* Ensure handover and administration of customer vehicles are completed to a high standard.
* Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
* Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
* Understand and ensure all objectives are fully achieved.
About you
* You will have exceptional customer service, striving to deliver above our customer expectations.
* Excellent communications skills by telephone, email and face-to-face situations.
* You will have a minimum of 1-year service advisor experience.
* Experience with RTC & Kerridge/ADP Systems preferred; training can be provided for the right candidate.
* You will have a strong attention to detail.
* You will have good time management and be able to prioritise your workload.
* Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
* Be competent in ICT, Maths and English as standard.
* Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
* We want you to love what you do – The rest will come naturally.
Benefits
* Industry leading competitive salary
* A flexible approach to working patterns
* Bonus scheme
* A range of training and development programmes
* Industry leading career progression opportunities
* Contributory workplace pension scheme
* Uniform provided
* Long service reward
* Customer introduced reward
* Employee discounts on retailers, restaurants, holidays and much more
* Wellness programme
* Free parking
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Location: Stockton-On-Tees, England, United Kingdom. Salary: £26,409.00-£27,269.00 per year.
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