About the Role
Responsibility for day to day aspects of management of Hard Service, with primary focus on Newcastle and Scotland. Total ownership/accountability for the management of contracts within candidate’s remit. To provide a safe, clean and comfortable work environment for members, and maintain a visible presence and responsive service within the offices.
Responsibilities:
* Operational responsibility for day to day running of hard service contracts, to include delivery of planned and reactive maintenance.
* Forward planning and, in conjunction with WFM Lead, management of finances for achieving financial targets, budget management and review.
* Regular review of contracts/SLAs to include monthly meetings/quarterly reviews and reports with FM Lead.
* Strong understanding of legal compliance to include H&S, energy, quality and environmental in line with responsibilities as outlined in the firm’s Management System.
* Timely review and updates to HSE Log for relevant locations.
* Maintaining of Contractors’ details, to include contracts/SLAs, insurances, records of site inductions, service reports, engineer competencies etc.
* Reviewing facilities requests & validating supporting information and assisting with monitoring and management of associated workflow.
* Maintaining details of existing contractor/supplier service agreements and identifying opportunities for re-tendering/securing cost efficiencies.
* Familiarity & understanding of current H&S requirements to support a safe working environment, with willingness to complete training as required.
* Supporting contractor management on site.
* Maintaining close working relationships with teams based at site to offer support in managing the immediate workplace experience within the office environment, and communicate planned activities accordingly.
* Tracking planned & anticipated contractor attendance in line agreed dates/programme, including with main FM provider and ad-hoc contractors.
* Regular interaction with housekeeping contractors and Workplace Experience Assistants/Co-ordinators.
* Ability and willingness to travel to other sites within the region.
* Regular auditing and review of offices for safety, compliance and improvement.
* Overseeing project works as required.
Skills and Experience:
* Experience managing maintenance activity.
* Demonstrate experience of co-ordinating and managing building maintenance across multiple sites, project management skills, and good awareness of fit-out, churn and H&S issues.
* Able to think on their feet and change their approach as required.
* Degree or industry specific qualification such as IWFM Diploma or 5 years of experience within the field of expertise.
* C&G in Trade or Experience in Building Services.
* NEBOSH qualified or working towards