Support Advisory Manager - Charity * Home Based Role * 25% travel in Wales * 35 hour week * £32,460 plus £2,500 car allowance Our client is a charity that provides support from confidential advice and mental health support to direct financial assistance for their clients. Their mission is a commitment to strengthening resilience; helping their clients feel valued, supported and better equipped to navigate uncertainty and change. This role is pivotal to being able to provide this service. Key Purpose: To work as part of a team that provide high quality casework and grant applications to clients that come to the charity for support. Key Responsibilities: * Provide high quality information, advice and guidance in an empathetic and professional manner. * Conduct a holistic needs assessment for each service user according to their individual circumstances. * Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them. * Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of the internal grants process. * Collaborate with other agencies/service providers who can offer additional support options. * Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy. Person Specification: Essential * Fluent Welsh language speaker is essential * Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way. * Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.) * Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records. * Excellent communication skills, being able to establish rapport and build trust quickly. * Excellent problem-solving and critical thinking abilities, particularly in complex situations * Knowledge of data protection principles and how to apply them. * Knowledge or experience of safeguarding best practice. This role would suit someone who has worked in support charities or public services such as HMRC, Citizens Advise or similar