Role: Guest Relations Manager Location: BridportEmployer: Luxury Wellness ResortSalary: up to £30,000 per annum
Platinum Recruitment is working in partnership with an exciting and ambitious Luxury Wellness Resort in Bridport (West Dorset) who are looking for a Guest Relations Manager to join their growing management team.
What's in it for you?
As Guest Relations Manager you will be responsible for ensuring that guests have a truly unforgettable experience whilst at the retreat; this will be a varied role where you will be able to show your flare for hospitality and be the face of the operation, leaving a lasting positive memory for all guests.
Responsibilities will include leading and defining the processes for the Guest Relations team to follow; this will cover check in/check out processes, organising guest activities and giving exceptional service throughout their stay.
1. Lead and manage the guest relations team to deliver exceptional service to all guests
2. Develop and define guest relations processes, building your 'Story of Service' with the Senior Management Team
3. Work collaboratively with the Senior Management Team and other Heads of Departments to ensure operational success
4. Manage guest check ins and check out, including payments and billing
5. Lead and organise guest activities such as vineyard tours, farm tours, ba...