IT Support Engineer (2nd/3rd Line) – Nuclear Site Support
This is a hands-on 2nd/3rd line support role for a highly secure nuclear facility, ideal for a seasoned Infrastructure Engineer with broad technical expertise, especially in Microsoft technologies, virtualization, and end-user computing (EUC). The successful candidate will be instrumental in maintaining, supporting, and enhancing critical IT services on-site, drawing from a deep background in server builds, virtual environments, SCCM, patching, and EUC deployments.
Operational Support in a Regulated Environment:
~ Provide direct technical support for outage events, infrastructure updates, and operational continuity. Support mission-critical systems and respond to incidents swiftly within a high-security, high-regulation environment.
~2nd/3rd Line Incident Resolution & Infrastructure Support:
~ Resolve escalated IT incidents across a wide range of systems, including Windows Server (2008R2–2019), Microsoft 365, VMware, and VDI platforms. Troubleshoot and optimize infrastructure configurations and applications.
~ End-User Computing (EUC) Deployment & Lifecycle:
~ Execute desktop/laptop imaging, OS and application deployments, endpoint security, and Intune/SCCM patch automation in line with site policies.
~ Virtualization and Infrastructure Projects:
~ Assist with ongoing infrastructure upgrades, including ESXi host builds, VDI implementation (Horizon), and server migrations. Asset and Configuration Management:
~ Maintain up-to-date asset inventories and system configurations in alignment with my client’s ITIL-based governance frameworks.
~ Broad Experience: 5+ years in IT across infrastructure engineering, support, and project implementation within government, energy, and defense sectors.
Systems & Server Expertise: Microsoft Server (2008R2 to 2019), Active Directory, Group Policy, DNS/DHCP, Exchange 2016, SCCM/MECM, Powershell scripting.
Experience building out full environments from scratch.
Networking & Security: Familiarity with switching, routing, TCP/IP, endpoint encryption (McAfee EPO), Nessus vulnerability remediation.
Tools & Automation: SCCM, Intune, WSUS, App packaging (PSADT), SQL, Robocopy, and compliance reporting.
ITIL Framework: Strong break/fix skills with HP, Dell servers and workstations; This role is site-based at a secure nuclear facility and requires adherence to stringent safety, operational, and data handling protocols.