Role Overview Being a member of our Nationals Team, you will be required to multitask and prioritise a multitude of different tasks at any given time. You will need to have a high level of accuracy and attention to detail, to ensure that all tasks are completed correctly and efficiently and all relevant systems are accurately updated. You will handle all service related enquiries, bookings / new orders, liaise with suppliers and update internal stakeholders and customers in an effective and timely manner, ensuring SLAs are adhered to. Key Responsibilities To proactively work from a fast paced shared mailbox, CRM system and Customer Portals, whilst taking incoming calls To ensure that all enquiries are accurately recorded and investigated, in line with company “right first time” policy To resolve all said enquiries to conclusion in a timely manner, ensuring a positive customer journey To deescalate customer complaints and resolve any issues raised to retain all customers To ensure that all IT systems are properly used and all data is accurately recorded on the system To schedule waste collections with sub-contractors for Trade, Hazardous, Confidential & Bulk Clearances To obtain quotations from Third Party Suppliers where necessary and keep accurate records To investigate Customer / Sub-contractor invoice queries Complete / Prepare Waste Transfer Notes where required Any other reasonable task as may be required from time to time The Ideal Candidate The ideal candidate will have excellent communication skills both verbal and written with previous experience of working in a busy office environment. Previous experience of working within the waste industry is preferable but not essential, as in-house training will be provided. Essential Skills & Experiences: Excellent Customer Service skills Ability to multitask and prioritise Experienced MS Outlook user Capable user of MS Word and Excel Good problem solver We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)