Inpatient Booking Clerk
The Inpatient Booking Clerk has a pivotal role in both the organisation and booking of pre-operative assessment clinics across hospital sites and in supporting the pre-operative assessment nurses to provide a seamless service to elective patients prior to their admission for surgery.
Applicants will be well‑motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times. You will be expected to provide an effective customer‑focused service in line with the Trust's “First Impression” Standards and demonstrate confident communication and interpersonal skills.
Key Responsibilities
* Add patients to the waiting list with information given via e‑mail, ensuring accuracy at all times.
* Send patient requests using the Inpatient Scheduler system to book directly into operating lists. Prioritise admission dates to meet deadlines.
* Select patients for surgery from waiting lists following strict written protocols.
* Admit, discharge and record attendances of patients for specific consultants.
* Arrange ambulance bookings for patient admissions and pre‑operative assessments, where appropriate.
* Arrange interpreters and signers for patients, acknowledging cultural and personal beliefs.
* Arrange pre‑op appointments and liaise with pre‑op assessment nurses, updating any relevant changes and ensuring outcomes are recorded correctly. Keep consultants and secretaries aware of any medical or social problems.
* Validate all waiting‑list suspend reports at regular intervals to ensure the suspend policy is adhered to.
* Print waiting‑list reports and pre‑admissions for all consultants, forwarding them to secretaries, consultants and wards.
* Liaise with theatre staff to ensure all theatres are fully utilised.
* Deal with patient enquiries and complaints regarding their position on the waiting list, length of wait, and arrange surgery dates while avoiding holidays and work commitments.
* Update change of address, phone number and GP information.
* Cancel patient admissions upon request by patient or clinician and replace on the list as appropriate.
* Remove patients from the list when requested and inform patient, consultant and GP as appropriate.
* Inform GPs of patients' failure to attend pre‑op appointments and admission dates.
Work Hours
37.5 hours per week, 08:30 – 17:00 Monday to Friday.
Location
Predominantly at Broadgreen Hospital. You may be required to cover clinics at the Royal Hospital site when needed. Employment may include working at any Trust site.
Requirements
* Keyboard skills are essential.
* Present a smart and professional image in line with the Trust's Uniform and Dress Code Policy.
* Demonstrate motivation, flexibility, initiative and the ability to work to deadlines in a demanding environment.
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