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Your role is at the core of our mission's success within the IMDS OMC. You'll be on the frontline, supporting our customers by booking appointments and addressing concerns. Your commitment to delivering exceptional service is pivotal. Additionally, you'll assist in driving social media campaigns to generate more appointments for our customers.
Key Activities
1. Serve as a primary contact for customers, scheduling appointments and gaining insights into their concerns to refine our services.
2. Maintain up-to-date systems and databases, providing analysis for performance reviews and ensuring SLAs are met.
3. Assist in scheduling and planning work activities to serve customers efficiently.
Ideal Candidate
Exceptional customer service skills, especially over the phone, and proficiency in IT are essential. Experience with SAP and Genesys is preferred, as these are primary tools for booking and customer interactions. Strong written and verbal communication skills, along with familiarity with social media, self-service, and email communication channels, are a plus.
About Our Company
At Clancy, we work smarter, greener, and use our imagination daily. Our purpose is to make life better for growing families by providing water, power, and more to millions of homes and businesses. We are one of the UK's largest family-owned construction businesses, caring for our people, clients, and the environment.
Next Steps
Apply now, and we will respond within two weeks. If you don't hear from us, feel free to follow up. We offer a competitive salary, pension, healthcare, holiday allowance (24-26 days), and perks like discounts through Clancy Xtras, cycle-to-work schemes, and an Employee Assistance Programme.
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