Assistant Performance & Workflow Manager
EQUANS, Pontefract, England, United Kingdom
Job type: Full-time, permanent. Hours: 37.5 per week. Salary and benefits package on offer.
Overview
Equans is looking for an Assistant Performance & Workflow Manager to join our team on a permanent basis. This role provides essential administrative, analytical, and coordination support to ensure the smooth operation of performance monitoring, workflow management, and compliance reporting across the Pinderfields and Pontefract Hospital contract. The role is suitable for someone with strong organisational skills, attention to detail, and a proactive approach to supporting service excellence.
Responsibilities
* In the absence of the Performance & Workflow Manager, deputise to ensure continuity of service delivery.
* Lead team meetings and oversee the preparation and distribution of performance reports.
* Maintain oversight of KPIs and service compliance; coordinate with internal and external stakeholders.
* Ensure workflow and administrative processes continue to operate smoothly.
* Act as the primary point of contact for performance-related queries and escalate issues as necessary.
What you will deliver
* Performance Monitoring & Reporting: Assist in compiling daily, weekly, and monthly performance reports; track KPIs and service failure points; help prepare documentation for client audits and monthly meetings.
* Workflow & Compliance Support: Maintain accurate records of planned and reactive tasks using CAFM systems (e.g., Maximo); support the Compliance, Workflow, and Business Support teams with documentation and coordination; assist in developing and reviewing operational processes and action plans.
* Communication & Coordination: Liaise with internal teams and external stakeholders to gather data; schedule and coordinate meetings, walkthroughs, and customer satisfaction surveys; draft communications for the wider team.
* Administrative Duties: Maintain filing systems and ensure compliance evidence is up to date; support preparation of presentations and reports for senior management and clients; assist with the implementation of company initiatives and performance improvement plans.
What can we offer you?
* Competitive salary and bonus/benefits package.
* 25 days annual leave (+ public holidays).
* Life cover equal to 2x annual salary.
* Employee discounts, gym membership discounts, cycle to work, holiday purchase scheme.
* 2 CSR days per year; learning opportunities and professional development support.
* Employee referral rewards; access to employee networks and 24/7 Employee Assistance Program.
Who are we looking for?
* Experience in an administrative or coordination role, ideally within facilities management or a healthcare environment.
* Strong IT skills, particularly in Microsoft Excel, Word, and PowerPoint.
* Familiarity with CAFM systems (e.g., Maximo) and reporting tools is desirable.
* Excellent written and verbal communication skills; ability to manage multiple tasks and meet deadlines.
* Good knowledge and experience in service delivery; PFIs and healthcare experience are advantageous.
Who are we?
Equans is a world leader in energy services, with nearly 100,000 employees in more than 50 countries. In the UK & Ireland, Equans provides technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy, and decentralised renewables. We are part of the Bouygues group.
What’s next?
If this role is of interest, please apply to register, apply, and track your progress. A member of the Resourcing Team will review your application and contact you.
Equality, diversity and inclusion: We encourage applications from women, ethnically diverse individuals and people with disabilities, and from all candidates who identify with protected characteristic groups under the Equality Act 2010. We are committed to delivering a culture where everyone’s voice is heard and supported, and to providing a welcoming and open workplace where you are encouraged to be your true self. We offer access to our growing employee networks and support for mental wellbeing. You must have evidence of the right to work in the UK. Certain roles may require a Disclosure check. Agency involvement is not required.
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