Contract
Duration: 6-12 Months
Hybrid Model: 3 days in London Office - 2 days remote
A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact service levels.
Responsibilities:
1. Monitor and respond to IT incidents reported by users, systems, or automated tools
2. Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident
3. Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards
4. Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports
5. Document and maintain records of all incidents and their resolutions, and identify trends and patterns
6. Evaluate and improve the incident management process and tools, and provide feedback and suggestions
7. Provide training and guidance to the incident management team and other IT staff on incident management practices and protocols
8. Collaborate with other IT teams and departments to ensure alignment and integration of IT services and proces...