Overview
Crest Nicholson has been building new homes for 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. Crest Nicholsons South West Division are looking for a Customer Service Coordinator to join the growing team at our office in Stoke Gifford, South Gloucestershire.
Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work. You may also speak with other members of the public who are affected by our construction sites, resolving their queries and reporting any important information to the site teams.
You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.
This role is well suited to someone who is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.
You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers. You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.
If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.
Responsibilities
* Guide and support customers through their new homes purchase, assist with initial snagging issues or remedial work.
* Answer queries from members of the public affected by construction sites; report important information to site teams.
* Coordinate with contractors and technicians to complete works promptly with minimal disruption.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Manage multiple cases, maintain organised records, and follow up appropriately.
* Engage in difficult conversations, manage expectations, and deliver excellent customer service.
* Work with senior customer service teams and use escalation processes for serious faults or defects.
Qualifications and Skills
* Positive, outgoing, and customer-focused mindset.
* Strong organisational skills with the ability to handle several cases simultaneously.
* Ability to have difficult conversations and manage expectations effectively.
* Experience in a customer-focused environment is advantageous.
Company and Benefits
* 25 days annual leave
* Life Assurance
* Cycle to work scheme
We are an inclusive employer and will consider flexible working requests for all roles. We seek to be an ethical and progressive employer that values openness, creativity and continuous professional development, and that rewards effectiveness and loyalty as an equal opportunities employer. If you are applying to work at Crest Nicholson, we may ask you to supply personal information to process your application. For details about data processing, please refer to our recruitment privacy notice on the Crest Nicholson website under “Recruitment Privacy Policy.”
Employment details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Customer Service
* Industries: Construction
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