Role: CRM Business Analyst
Location: London, UK
Is it Permanent / Contract: Open for Contract/Perm
Is it Onsite/Remote/Hybrid: 4 days per week from office
Start Date: Only Immediate Joiners or candidates with max 2 weeks' notice.
Job Description:
Key Responsibilities
Product Ownership & Stakeholder Management
Define and communicate the product vision while ensuring alignment with stakeholders.
Translate business goals into a clear product roadmap.
Continuously engage stakeholders and development teams to maintain product direction.
Make informed decisions to guide the product toward desired outcomes.
Backlog & Requirement Management
Prioritize and manage the product backlog effectively.
Ensure backlog items are well-defined, value-driven, and development‑ready.
Make trade‑off decisions to maximize product value based on feedback and business needs.
Gather system and software requirements and document them as user stories/product backlog.
Expert in writing detailed User Stories with clear Definition of Done.
Business Analysis & CRM Implementation
Lead and participate in discovery and analysis meetings with clients.
Understand current business processes to incorporate them into Dynamics CRM.
Conduct GAP analysis to identify variances between business processes and application capabilities.
Identify creative solutions for processes not supported by standard Dynamics CRM.
Work with clients to map legacy data into appropriate locations within Dynamics CRM.
CRM Solution Delivery
Provide product demonstrations to prospects or at customer events.
Create documentation for workflow and requirement definitions.
Design, architect, and implement integrations and data migrations between Dynamics CRM and other systems.
Develop end‑user training material and conduct hands‑on user training sessions.
Provide ongoing end‑user support, troubleshooting issues, and offering additional training via email, phone, or on‑site visits.
Client Relationship & Team Collaboration
Maintain and grow client relationships through high-quality service delivery.
Offer expert advice on Dynamics CRM capabilities and banking domain best practices.
Collaborate efficiently with offshore Agile teams.
Share knowledge and mentor junior team members.
Skills & Attributes
Strong oral and written communication skills.
Ability to work under tight timelines with flexibility and adaptability.
Desire for incessant learning and professional growth.