As a Service Architect, your day-to-day responsibilities will be to: Ensure that service designs to support new services are comprehensive, efficient and reuses existing capability, determining the required resourcing for the transition pipeline and allocating resources accordingly, while ensuring suitable recharge agreements.
Develop and document service designs for the integration and implementation of solutions, working across areas of the business to ensure requirements are included in business cases, project plans, supplier procurements and Service Design Packages Exercise strong stakeholder management skills to drive completion of a service design, including brokering decisions and bridging technical and business disputes by weighing up risk, complexity impact and deliverability and presenting at senior stakeholder boards Lead the evaluation of a new service once it has been integrated, identifying best practices and lessons learned to incorporate into future integration plans Create detailed plans for the integration of new services into existing architecture, considering the broader context, strategies and operating model of the organisation, maintaining a transition pipeline within a given Portfolio or Product area with a forward view of two years.
Define and help shape best practices and standards within Architecture and SADI teams, in line with continual service improvement Review, negotiate, update and create Service Level and Operating Level Agreements (SLAs / OLAs) Additionally, you will be expected to mentor more junior members of the Service Management community, taking online management responsibilities if required.
You will also participate and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
Proud member of the Disability Confident employer scheme
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