Job summary
To assist in providing high quality, safe patient care through the delivery of an effective, efficient and responsive administrative and clerical service which meets the needs of the service.
This will be achieved by working in a supportive team, supporting colleagues, other Trust services if required, the senior medical administration team and management, to ensure the team provide effective administrative tasks.
Main duties of the job
To provide typing support to the Cardiology Department.To provide clerical support to the Cardiology Department.To open mail, collate patient results and scan to electronic patient records.To process patient letters to prepare for postage.To understand and interpret functional/medical/legal terms and organisational policiesAbility to deal with non-routine issues such as problem solvingAct as the link between consultants, clinicians and other areas to ensure care is delivered in a coordinated and efficient way.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
* Between 27-33 days of annual leave plus bank holidays
* NHS pension scheme membership
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* NHS Staff discounts
* Cycle to work scheme
* Salary finance - for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union- for local financial advice
Job description
Job responsibilities
The post holder will deliver audio typing support for clinic correspondence. Specifically, the main duties of the role will involve clinic and results letters typing using WinScribe and similar systems.
The role is vital in ensuring patients are informed in a timely way, regarding their care pathways and requires good levels of concentration, proof reading skills and involves prolonged periods of typing for large periods of the day
The postholder will need to be able to understand and interpret functional/medical/legal terms and organisational policies and procedures, working with colleagues to ensure correct process is followed and ensure the smooth administration of patient flow.
Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures primary to coordinate care plans.
The role will be linked to a system that supports departments and business groups to ensure typing is available to cover for shortages and peaks in demand across departments.
Outputs will be measured using a set of performance measures to ensure consistency and high quality, timely service provision.
Act as the link between consultants, clinicians, the booking team and other areas to ensure care is delivered in a coordinated and efficient way.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Job description
Job responsibilities
The post holder will deliver audio typing support for clinic correspondence. Specifically, the main duties of the role will involve clinic and results letters typing using WinScribe and similar systems.
The role is vital in ensuring patients are informed in a timely way, regarding their care pathways and requires good levels of concentration, proof reading skills and involves prolonged periods of typing for large periods of the day
The postholder will need to be able to understand and interpret functional/medical/legal terms and organisational policies and procedures, working with colleagues to ensure correct process is followed and ensure the smooth administration of patient flow.
Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures primary to coordinate care plans.
The role will be linked to a system that supports departments and business groups to ensure typing is available to cover for shortages and peaks in demand across departments.
Outputs will be measured using a set of performance measures to ensure consistency and high quality, timely service provision.
Act as the link between consultants, clinicians, the booking team and other areas to ensure care is delivered in a coordinated and efficient way.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Person Specification
Skills
Essential
* Appropriate ICT/keyboard skills/audio typing skills/medical terminology qualifications or demonstrable equivalent experience
* Is flexible and adaptable in their approach and innovative in overcoming obstacles and blocks
Knowledge
Essential
* Knowledge of secretarial and administrative procedures and systems
* Understanding of RTT and cancer targets and ability to ensure smooth care pathways
Education
Essential
* Good general standard of education to GSCE level C or above in English and maths or equivalent or relevant experience
Experience
Essential
* Experience of secretarial and administrative procedures, including audio typing, and systems, often non-routine particularly in a clinical environment, working with medics, clinical and support staff to ensure efficient patient flow. Escalate complicated issues to line managers
Person Specification
Skills
Essential
* Appropriate ICT/keyboard skills/audio typing skills/medical terminology qualifications or demonstrable equivalent experience
* Is flexible and adaptable in their approach and innovative in overcoming obstacles and blocks
Knowledge
Essential
* Knowledge of secretarial and administrative procedures and systems
* Understanding of RTT and cancer targets and ability to ensure smooth care pathways
Education
Essential
* Good general standard of education to GSCE level C or above in English and maths or equivalent or relevant experience
Experience
Essential
* Experience of secretarial and administrative procedures, including audio typing, and systems, often non-routine particularly in a clinical environment, working with medics, clinical and support staff to ensure efficient patient flow. Escalate complicated issues to line managers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
Stockport NHS Foundation Trust
Address
Stepping Hill Hospital
Stockport
SK2 7JE
Employer's website #J-18808-Ljbffr