Customer Care Apprentice
Apply From: 17/11/2024
Learning Provider
Delivered by WARWICKSHIRE COLLEGE
Employer
SILVERBERRY CARE LTD
Vacancy Description
* Arranging home visits or telephone calls to understand the care needs of prospective clients
* Communicating with clients and care staff, including helping plan rotas
* Monitoring the care and support delivered by members of the Care Team
* Regularly reviewing and updating care plans to reflect the changing needs of clients
* Regular interactions with clients over the phone to see how the service is that Silverberry Care is providing
* Answering queries via email & phone calls
* Data entry & office administrative duties
* Completing all associated administration in an accurate and timely manner
* Providing outstanding customer care always, both internally and externally
* Handling general enquiries
* Resolving issues
* Managing and resolving complaints
Key Details
Vacancy Title
Customer Care Apprentice
Employer Description
Silverberry Care is a small care agency which provides care to adults and children in their homes and the wider community. From personal care to companionship. Based in Warwickshire & Coventry.
Vacancy Location
3 Park Road, CV8 2GF
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000287209
Key Dates
Apply From
17/11/2024
Closing Date For Applications
2024-12-06 23:59:59
Interview Begin From
Possible Start Date
2024-12-09 00:00:00
Training
Training to be Provided
You will develop the knowledge, skills, and behaviours to meet the standards of achievement for the Customer Service Practitioner apprenticeship. You will gather evidence for your portfolio, supported by your mentor, coach, tutors, and employer. At the end of your on-programme training and coaching, you will be assessed by an independent End Point Assessor (EPA). You will also attend online Masterclasses every other week.
Qualification achieved: Level 2 Customer Service Practitioner.
Learning Provider
WARWICKSHIRE COLLEGE
Skills Required
Communication skills, IT skills, Attention to detail
Apply Now
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