Who is Drive DeVilbiss Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world. Leading the World with Innovative Healthcare Solutions that Enhance Lives Summary (Major Purpose of the Role): To equip both internal and external customers with the knowledge to utilize our ASSIST software (powered by Salesforce) by facilitating and delivering training solutions and in-person training programs. Engage, motivate and support learners to achieve their objectives through a confident and versatile delivery style. This role will include significant travel and overnight stays. Main Activities/Responsibilities: Carry out internal staff training and refresher sessions on the current system. Visit customers sites (predominately NHS Sites) to carry out training and on occasion remote training via Teams. Support with the creation of customer centric easy to follow user guides to supply to Clients including some Video Demonstrations. Creating and delivering customer centric learning solutions and training programs for Salesforce ASSIST software Devising and implementing training strategies for customers based upon individual client needs in line with planned software rollout and Head of Contracts input. Work with internal customers and external key stakeholders to understand how we can enhance, develop and improve the efficiency and ease of use of the current version of Assist. Competencies: Active listening skills are essential as we need you to fully engage with delegates to understand their thoughts, needs and any concerns they may have with the system and truly understand how we can improve. Able to give constructive feedback as this is essential for growth. It helps delegates and key stakeholders understand where they may need to improve while keeping their confidence and motivation intact. We encourage a positive learning experience. Patience and empathy are essential. Delegates will have different learning capabilities, so it is essential you understand their needs and support them positively during the training. Confidence to present to a varied audience and be able to adapt your delivery style to resonate with different audiences and tailor the delivery to help the delegates in a training session achieve their learning objectives in the most effective way possible. All delegates learn differently. Excellent verbal and non-verbal communication required. Whilst clear verbal communication helps convey information effectively, it is important that appropriate non-verbal cues e.g. body language and facial expressions are used to reinforce positive training and engage the audience. Being proficient and open to new technologies including AI options to improve on training design and technology. We want to move towards a more interactive, efficient and effective learning experience for all involved. Using different training tools and platforms to check competencies. Great time management and being punctual are key. Keeping to schedules and meeting deadlines. Able to adequately assess delegates. It is vital you can determine if learning objectives are met and highlight areas where more training is required. Be able to admit when you dont know the answer. This environment will probably be new to you, so it is vital when stakeholders are requesting improvements to the system, if you do not understand their request you take the time to learn more about the Service Division and fully understand the requirements. Education and Experience: Full UK Driving License Required. A Passport is desirable. Enhanced DBS Check will be required due to customer visits. Strong customer service background. Field based Training experience essential. Confidence dealing with Stakeholders at all levels. Presentation Skills, Comfortable with Microsoft Office Product Suite. Excellent written and verbal English skills. Why Apply to Drive DeVilbiss Competitive Benefits including company sick pay, 26 days annual leave rising to 28 ( Book Your Birthday Off Work and the option to buy/sell/carry over annual leave), pension, Employee Assistance Programme, Bike2Work, free onsite parking, long service recognition, staff discount on our products and access to Perkbox (our benefits and rewards platform). Equal Opportunities Statement: Drive DeVilbiss is an equal opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. We ensure that to ensure that no candidate receives less favourable treatment on the grounds of race or colour, nationality, national or ethnic origin, sex, marital status, religion, age, sexual orientation or disability. Drive DeVilbiss complies with applicable legislation governing non-discrimination in employment in every location in which the company has facilities. Selection criteria and procedures are regularly reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities. All successful candidates will be required to prove their eligibility to work in the UK, as well as accurate reference details covering their recent employment history. Please note some roles are also subject to an Enhanced DBS check. REF-222480