Ticketing Services Supervisor
Various Venues
Salary: £27,257 - £29,850
Hours: 36 per week
To assist in the supervision of the box office service at various venues.
Assist in the daytime supervision of the box office operation and ensure the delivery of quality customer service.
Carry out selected financial procedures in accordance with defined procedures.
Set up events, concessions and offers on the box office system and website.
Provide training for front line staff to ensure that a high level of system competence and customer service is achieved.
Carry out concert duties, including supervising door sales, resolving seating problems or complaints and provide reports for the promoter.
Undertake social media activities relating to events, such as concert information updates and customer feedback.
Work effectively as part of a team within own area and across the wider environment in which the postholder operates.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
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