Retail & Visitor Services The admissions area and shop are an important part of the organisation acting as the first point of contact for visitors and a central information centre to the Museum. With over 220,000 visitors coming through Admissions and the shop every year this is a key customer touch point. Role Profile Supporting the Retail & Visitor Services Management Team, in providing the best possible experience for all visitors, onsite or online, ensuring that admissions and shop operate to the highest standard and profitability. Key Accountabilities: Actively promote and upsell retail products, admission tickets and event tickets, including Membership, Guidebook sales, Gift Aid, Accessibility etc. Providing product information, recommendations, and assistance with purchases with required. Address customer enquiries and concerns promptly and professionally, on the phone and in person. Ensuring stock is correctly priced and merchandised within the shop, working with the staff in the stock areas. Operate tills and process transactions accurately adhering to our procedures. Key duties involve proficient cash handling, including cashing up tills at the end of shifts to ensure accurate reconciliation and reporting. What you'll bring: A good standard of education. Experience of working in a customer service operation. The ability to handle cash transactions, excellent customer skills and excellent people skills. Flexibility to work weekends, bank holidays and special events when required. Contract: Part Time - Permanent Hours: 7.5 Hours per week (Saturday or Sunday) Salary: Minimum Wage for age 15p Interviews will be held on 15th December 2025.