Job Title: Salesforce Business Analyst
Location: Knutsford, UK
Overview
We are seeking experienced Salesforce Business Analyst with strong expertise in banking domain who will oversee the planning, execution, and successful delivery of projects.
Hybrid Working
The places you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role
As a Senior Business Analyst, you will play a pivotal role in shaping complex Salesforce-driven change programmes while acting as a consultative force multiplier for delivery teams.
You will own business analysis outcomes across multi-team, multi- vendor environments and are expected to actively uplift delivery effectiveness by leveraging agentic AI automation and modern delivery tools to improve speed, quality and decision making across the change lifecycle.
You will operate as a trusted advisor to senior stakeholders partnering with product owners, architects, engineers and change leads to drive outcomes that are strategically aligned, operationally sound and execution ready.
Your Skills
* Lead end to end business analysis across complex Salesforce programmes spanning sales, service and marketing domains in a regulated B2B financial services environment.
* Shape solution approaches in close collaboration with solution architects translating business intent into pragmatic scalable designs.
* Provide constructive challenge and advisory input to stakeholders ensuring solutions balance business value delivery, feasibility, risk and control.
* Act as a senior consultant influencing programme direction rather than operating solely in a requirements gathering capacity.
* Delivery Acceleration Through AI Tooling: champion the use of agentic AI and intelligent tooling to accelerate analysis and delivery activities.
o AI assisted requirements elaboration and refinement.
o Automated traceability impact analysis and documentation.
o Intelligent backlog prioritisation and dependency visibility.
o Accelerated UAT preparation, defect triage and insights.
* Coach and enable delivery teams on practical governed adoption of AI tools ensuring productivity gains without compromising risk data or regulatory obligations.
* Continuously identify opportunities to reduce manual effort, improve flow and enhance quality through tooling and automation.
Stakeholder Programme Engagement
* Build strong credible relationships with senior business and technology stakeholders, operating with confidence, maturity and empathy.
* Represent the customer and business voice across programme level ceremonies and cross journey forums.
* Facilitate complex requirements workshops, sprint demos, show‑tells and UAT cycles across distributed teams and vendors.
* Communicate complex or sensitive information clearly, tailoring messaging to technical and non‑technical audiences.
Multi‑Team Agile Delivery
* Operate effectively within scaled agile SCRM Agile delivery models.
* Support high quality user story creation and acceptance criteria.
* Backlog refinement and prioritisation across multiple teams.
* Dependency identification, sequencing and mitigation.
* Contribute to roadmap definition and alignment supporting cohesive delivery of business outcomes across journeys and platforms.
Risk Control Governance
* Take ownership of risk identification and mitigation within the scope of analysis and change.
* Ensure requirement designs and delivery artefacts align with Barclays control governance and regulatory standards.
* Support change embedding through traceability, operational readiness and change management activities.
EEO Statement
We are a Disability Confident Employer: Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. We will offer an interview to all candidates who declare they have a disability, meet the minimum essential criteria for the role, and opt in during the application process.
Benefits
* You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and more.
* You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere for 13 consecutive years. Working ethically is at the centre of our culture at Capgemini.
* Employee wellbeing is vitally important: mental health champions and wellbeing apps such as Thrive and Peppy are available.
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