Salary: £65,000 - 70,000 per year Requirements: We are looking for an experienced systems professional with strong technical capability, commercial awareness, and excellent interpersonal skills. We need someone who is comfortable managing projects, working with third-party suppliers, and leading system enhancements from concept through to delivery. We require strong problem-solving ability, a proactive mindset, and a passion for continuous improvement. Previous experience with ERP, CRM, or other business-critical systems is highly desirable. Exposure to reporting tools, system integrations, data management, or business intelligence environments is highly desirable. Responsibilities: We will have you take ownership of our core business systems and applications, ensuring they continue to support the organisation effectively. We expect you to identify opportunities for improvement, integration, and innovation across our systems and processes. You will work closely with teams across the business to understand operational challenges and deliver practical technology and data solutions. You will help improve efficiency, reporting, decision-making, and the overall user experience. You will manage the day-to-day support and administration of our business systems. You will contribute to wider digital improvement initiatives, including streamlining processes and improving data quality. You will enhance our reporting capability and support informed operational and commercial decision-making. You will play an important role in supporting system integrations and ensuring data remains accurate, reliable, and accessible. You will act as a trusted point of contact for users across the business, providing guidance, troubleshooting support, and training. You will help colleagues maximise the value of the systems and data they use every day. Technologies: Business Intelligence CRM ERP Support More: We are a market-leading organisation based in Stoke-on-Trent, and this role is fully office based, five days per week. This is a business-critical position that offers the opportunity to shape how we operate through technology, systems, and data. You will join a successful and evolving organisation where you can make a visible impact, support digital improvement initiatives, and help shape future business improvements. last updated 24 week of 2026