An opportunity has arisen for an experienced Neighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities.
Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration from home using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base.
Key Responsibilities of a Neighbourhood Officer:
Provide practical, day-to-day support to an established team of Housing Officers
Carry out estate and patch visits, resident appointments, and community-based housing management work
Manage casework and maintain accurate records using housing management systems and CRM tools
Complete administrative tasks efficiently between appointments, including home-based working where appropriate
Travel across a desigated patch within the Solihull/ Birmingham area and attend local base locations when requiredIdeal Candidate:
An experienced Housing Officer with strong knowledge of frontline housing management
Able to hit the ground running and support an existing team with minimal supervision
Comfortable working primarily in the community and engaging with residents face-to-face
Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed)
Well-organised, with the ability to balance resident visits, casework, and administrative tasks
Full driving licence and willingness to do patch visitsPay & Benefits for this Housing Officer role:
£26 - £28 per hour
Mileage reimbursement at 0.45p per mile
Hybrid working - 3 days WFH
Home-working equipment provided
Flexible working structure, allowing administration to be scheduled around community visits and appointmentsIf this Neighbourhood Officer role is of interest please apply or contact (url removed)