Company Description
Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.
Position
As a Customer Service Advisor, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role is handling inbound phone calls and dealing with administration duties - so if you can give excellent service over the phone and in writing, we need you!
Key Responsibilities:
To be the first line of support for customer contact over the telephone and via email
To assist all our customers with resolution to their car parking permit queries
Provide exceptional customer service at all times
Ensure the quality of work is generated to the highest standard
Provide friendly and efficient customer service
Adhere the IPC Code of Practise at all times, along with internal policies and procedures
Who you are
Experience within a fast paced, dynamic role
Customer service experience is essential - any background is welcome, for example retail, office, hospitality, care or leisure
Call centre experience is desirable but not essential
Organised and efficient with office administration - keeping our database up to date at all times and responding professionally to customers.
This role is subject to the successful applicant undertaking a DBS check.
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
Salary: £25,396.80 per annum
Hours: 40 per week; Monday - Friday 9am - 5.30pm
Location: Lancing with hybrid flexibilities after probation period
Additional Information
Our selection process is as follows: Application - Competency Based Interview
Free onsite parking
Smart casual office dress code
You must be able to legally live and work in the UK
The postholder may be required to travel to external meetings on occasion by most effective means available
Benefits
We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
Incremental holiday increases to recognise long service
2 volunteering days a year
Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
Employee Assistance Programme - 24/7 confidential, independent and professional counselling
Cycle-to-work scheme
EV Charging points at office locations
Regular team/company socials
Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
(No agency speculative contact - thank you)