Location: Anytime Sherborne, England, United Kingdom
Overview
Join to apply for the Field Service Engineer role at Anytime.
Responsibilities
* Conducting service visits to address reported calls and maintain high standards of professional service support.
* Responding promptly to customer service requests for the repair of business equipment.
* Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
* Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
* Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
* Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
* Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
* Managing inventory of spare parts and consumables effectively to support service operations.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.
Skills and Experience Required
* It is essential that you have worked as an engineer on MFD printers
* IT knowledge with the ability to network devices and to set up scanning functions
* The ability to provide first class customer service with previous customer facing experience
* Experience of working in a target driven environment
* To be smart and presentable at all times
* Willing to undertake training on new product lines, such as laptops and PCs
Benefits
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work to support our local communities
* Staff Reward Scheme
* Pension scheme
* Life assurance 4 x salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
* Mental health first aider support programme
* Cycle2work scheme
* Discounted Gym Membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP Employee discount programmes
* Mobile phone discounts
Apogee Corporation is an equal opportunity employer. We are dedicated to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds. We support flexible working arrangements where possible within the needs of the role and the business. If flexibility is important to you, please include this information in your salary section of your application, after stating your salary expectations, so we can discuss it early in the process.
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy; no need to repeat your entire CV, we promise!
Seniority level
* Entry level
Employment type
* Full-time
Industries
* Repair and Maintenance
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