Overview
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Responsibilities
* Actively approach your customers, engaging with them naturally
* Understand customer needs and provide appropriate solutions
* Work with colleagues across the store to help and support them
* Turn negative customer situations into positive outcomes
* Encourage customer feedback, share it with managers and use it to improve service
* Utilise all available tools and systems to maximise sales
* Have a full understanding of the processes relevant to your role and store
* Take personal responsibility for operating in a safe and legally compliant way
* Adhere to all policies & procedures relevant to your role
* You may be required to undertake other duties from time to time as we may reasonably require
Benefits
* UK Notional hourly rate £12.71
* An award-winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Employee Assistant Programme
* Shopping discounts
* Colleague wellbeing benefits
Qualifications
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.
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