Type: Full-time, Permanent (40 hours per week, Monday to Friday)
Are you an experienced administrator with a passion for outstanding customer care? Can you stay calm under pressure while ensuring every detail is correct and every patient feels valued? If so, we want to hear from you.
At KIMS Hospital, we are looking for a dedicated and highly organised Bupa Health Administrator to be the linchpin of our Bupa Health Centre services. This role is pivotal to ensuring our patients and visitors experience a seamless, professional, and personal service every time they walk through our doors.
As the main point of contact between KIMS Hospital and Bupa, you will be responsible for overseeing the smooth operation of all administrative processes related to the Bupa clinic, ensuring high standards of accuracy, compliance, and customer satisfaction.
This is more than an administrative role — it’s a chance to be part of a team that makes a real difference to people’s health journeys. If you’re enthusiastic, motivated, and ready to take the next step in your career, apply today and join the KIMS Hospital family.
Role Responsibilities
* Ensure all client appointments are fully supported with correct documentation, from consent forms to clinical files, and manage patient data across systems.
* Deliver exceptional front-of-house service, from greeting patients to resolving queries and managing complaints professionally.
* Maintain and update multiple systems to ensure data integrity, processing payments, rescheduling appointments, and producing accurate patient reports.
* Contribute to audit readiness, ensure CQC compliance, and maintain patient confidentiality at all times.
Who we are looking for
As a BUPA Health Administrator you will:
* Have a good standard of general education including GCSE grade 4 or above in English and Maths
* Have proven experience in an administrative or customer service role within a clinical or corporate setting.
* Have a passion for delivering high standards of customer care
* Have excellent communication, interpersonal and organisational skills
* Have strong IT skills and the ability to quickly learn bespoke systems
* Have a passion for delivering high standards of customer care
It would also be an advantage to
* Be educated to A-level or NVQ Level 3 in Customer Service
* Have experience using healthcare or client-facing booking and records systems
Why work at KIMS Hospital?
At KIMS Hospital, we believe our people are our greatest strength—and we’re committed to helping you thrive both professionally and personally. That’s why we’ve designed a benefits package that goes beyond the basics, supporting your emotional, financial, and physical wellbeing. From the moment you join us, you’ll feel valued, supported, and empowered—because when you’re at your best, so are we.
KIMS Hospital employees enjoy the following benefits:
* 33 Days annual leave plus extra time off for your birthday
* Free secure staff parking
* Private health insurance
* Life assurance
* Up to 40% off some of KIMS Hospital services
* Employee Assistance Platform
* Retail discounts and cashback
* Discounted gym membership
* Free eye test
Apply now to help us deliver exceptional care, every day.
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email recruitment@kims.org.uk.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found athttps://www.gov.uk/disclosure-barring-service-check
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