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Position Summary
The Field Test Coordinator role is part of the Quality Assurance / Customer Experience department and focuses on managing and organising field test schedules between local project managers and the R&D/QA team. Key responsibilities include coordinating project schedules, setting milestones, providing technical support, and tracking progress to ensure timely task completion.
Position Summary
The Field Test Coordinator role is part of the Quality Assurance / Customer Experience department and focuses on managing and organising field test schedules between local project managers and the R&D/QA team. Key responsibilities include coordinating project schedules, setting milestones, providing technical support, and tracking progress to ensure timely task completion.
Role And Responsibilities
* Schedule Coordination: Manage field test and project schedules between R&D/QA teams and European project managers.
* Technical Support: Perform first-line technical analysis of field issues related to network services (e.g., LTE, 5G, VoLTE, IMS). Assist in log collection and preliminary root cause analysis.
* Issue Resolution: Support issue reproduction and simulation in test environments.
* Resource Management: Oversee personnel, equipment, and budgets to ensure project success.
* Stakeholder Communication: Serve as the main point of contact for project stakeholders, providing regular updates on progress, risks, and issues.
* Documentation: Maintain project documentation, including plans, timelines, reports, and meeting notes.
* Problem Solving: Assist in resolving issues during project execution and implement solutions swiftly.
Skills And Qualifications
* Education: Bachelor’s degree or equivalent experience in a related field.
* Technical Knowledge: Solid understanding of wireless network technologies (LTE, 5G, VoLTE, etc.).
* Experience: Previous experience in project coordination, management, or administration is required.
* Tools Proficiency: Experience with log analysis tools (e.g., QXDM, NetMonster, Wireshark) and test automation tools.
* Communication: Strong interpersonal and communication skills.
* Organisation: Excellent organizational skills with the ability to manage multiple tasks simultaneously.
Employee Benefits:
* Competitive salary with performance bonus up to 21.5%.
* Employer pension contributions of 8.5%.
* 25 days paid holiday (increasing to 30 with time served).
* Life assurance, medical insurance, and income protection.
* Flexible benefits scheme with £600 annually to spend on benefits.
* Samsung product discounts, subsidized employee restaurant, and free parking.
Location and Hybrid Working:
* The role is based at Samsung R&D Institute in Staines-upon-Thames, Surrey, UK.
* Samsung operates a hybrid working policy of 3 days onsite and 2 days remote weekly for most roles.
Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Quality Assurance
* Industries
Computers and Electronics Manufacturing
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