The Role: Breakfast Assistant
Reporting to: F&B Manager
Location: The Address Glasgow, 39 Renfield St, Glasgow G2 1JS
Responsible for: Hours of work will be
approximately 6.30 am-11 am/12 pm.
Key
Duties and Responsibilities:
·
Providing at all times excellent guest service,
maintaining high standards and consistency of outstanding customer service.
·
Greet our guests on arrival for breakfast with a warm
and professional welcome at all times.
·
Contribute to the hotel standards and delivery of
customer service by sharing new ideas and suggestions for improvements; being
innovative and creative to provide quality service and guest care.
·
Strong communication with all colleagues.
·
Practical experience in supervising a team is essential
for this role.
·
Ascertaining guest feedback and ensuring the
information is passed to the management
·
'Hands-on' approach in the delivery of service.
General
·
To interact and communicate with clients, guests and
colleagues in a courteous, friendly and professional manner at all times.
·
To be fully aware of all company policies and
procedures.
·
To be consistently well-groomed and professional in
appearance and presentation at all times.
·
To protect and promote the image of
The Address Hotel at all times, both in print and verbally.
Please note that the above job specification is not
exhaustive and is subject to change as the business demands.