Complaints Administrator Your new role As a key member of the team, you will support the administration of disciplinary, appeals, and complaints procedures. Your responsibilities will include: • Coordinating communications with students, staff, and external bodies • Supporting committee management, including minute-taking and follow-up actions • Managing precautionary suspensions • Ensuring compliance with institutional policies and national regulations • Providing guidance and advice on relevant procedures to students, staff, and The Union • Contributing to continuous improvement by proposing updates to codes and procedures • You will work collaboratively with colleagues to manage caseloads and ensure timely resolution of cases. What you'll need to succeed To be successful in this role, you will need: • HND/SVQ Level 4 or equivalent, or relevant practical experience • Experience working with regulatory frameworks and administrative procedures • Strong written communication and organisational skills • Ability to manage confidential information with discretion • Proficiency in IT systems and database management • A customer-focused approach and commitment to enhancing the student experience • Experience in a similar role within further or higher education is desirable. What you'll get in return • A supportive and collaborative working environment • Opportunity to contribute to meaningful institutional processes • Professional development and training opportunities • Competitive salary and benefits package • Flexible & Hybrid working arrangements where applicable What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4765579