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Customer support administrator

Wetherby
Augean
Customer support administrator
Posted: 13h ago
Offer description

Job Description

We are looking for an experienced Office Administrator to join our team in Wetherby. This is a full-time on-site position paying up to £28,000 with excellent benefits, including Private Healthcare.

What you'll be doing:

* To provide telephone support and ensure incoming calls are answered as quickly as possible during busy periods
* Proactively support and embed a generative safety culture
* To enter enquiries and bookings onto WS5 system
* To enter data and provide quotations from WS5 for the commercial teams
* To produce reports and correspondence as and when requested by customers and the commercial team
* To ensure Job Completions are processed accurately with attention to detail on the paperwork and on time for invoicing purposes when required
* To ensure inter group and internal movements are processed correctly with attention to detail on the paperwork when required
* To ensure internal transactions are processed on a regular basis
* To ensure correct procedures are always followed
* To carry out incidental office duties
* Undertaking specific projects if required
* Maintaining continuous professional development and competence for the role

What we are looking for:

* Administration experience
* Excellent communication skills
* Strong computer skills (MS Word, Excel, Outlook)
* Strong analytical skills
* Good organisational skills
* An ability to balance your workload
* An ability to focus on detail and complete administrative duties to tight deadlines
* An excellent command of the English language (both written and verbal)
* An ability to remain courteous and professional in a busy environment

What's in it for you:

* 25 days holiday (plus bank holidays)
* 20 days Company Sick Pay
* Pension 5% matched
* Life Assurance 4 x salary
* Salary sacrifice EV scheme
* Salary sacrifice cycle to work scheme
* Private health scheme via Benenden
* Optional health cash plan
* Enhanced maternity & paternity
* Volunteer day

Closing Date: Monday 30th March, 2026

We’re committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applicants from all backgrounds and are happy to make reasonable adjustments to support candidates through our recruitment process.

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