Job Title
Position: Head Housekeeper
Reports to: Rooms Division Manager / Hotel Manager
Responsible for: Assistant Housekeeping Manager / Housekeeping Supervisor / Housekeepers
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: 40 hours per week
What we offer:
* Apprenticeship and other development opportunities
* Share of Tronc
* Hospitality Rewards platform: discounts, cinema tickets, days out
* Employee Assistance Program
* Free meals on duty
* Refer a friend bonus
* Free golf for yourself and discounted for friends and family
* Uniform provided
* Learning and development pathways to support career growth
* Food and Beverage Discount when dining at our Hotel of 20%
Aldwark Manor Estate is a privately owned hotel with golf, nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury hotel offers a complete escape for both business and leisure guests and is a popular venue for weddings.
Over the last few years, the hotel has undergone major renovations in bedrooms, restaurant, residents lounge, sports bar, and all public areas. This year, we will be starting our new spa, state-of-the-art leisure areas, new meeting rooms, and an additional 24 bedrooms. The leisure facilities, including the new spa, bedrooms, and meeting space, are opening in 2026.
Our mission statement: “Never be ordinary” in our product, quality, or people, with the aim of being “Always Aldwark” in meeting our guests' and team’s expectations.
We are currently seeking an experienced and motivated Head Housekeeper to join our team at Aldwark Manor Estate. This position is pivotal in supporting the housekeeping operation along with the Rooms Division Manager, ensuring we maintain our 4 Silver Star AA rating and guest satisfaction in our rooms and public areas, supporting and managing the Housekeeping team.
Purpose of the role:
To ensure the smooth running of the Housekeeping department, achieving hotel targets, including costs and accolades.
Main duties include:
* Maintaining high standards of cleanliness throughout the hotel, supervising and inspecting all guest rooms and areas.
* Being fully aware of all hotel services and activities.
* Allocating cleaning areas fairly daily, in accordance with hotel procedures and business needs.
* Assisting with linen procedures and stocktakes as required.
* Ensuring the correct use of cleaning agents on all surfaces.
* Assisting with periodic cleaning of areas as requested.
* Adhering to security procedures including keys, stock, and property management.
* Recording and reporting faults and damages to Maintenance.
* Ensuring the safe and effective use of housekeeping equipment.
* Observing safe and hygienic working practices to comply with Health and Safety legislation.
* Supporting housekeeping operations, including servicing guest rooms.
* Managing lost property according to hotel procedures.
* Training team members.
* Adhering to Health and Safety and fire procedures.
* Complying with hotel and company rules as per the team member handbook.
* Taking initiative and demonstrating organization and thoroughness, including efficient bedroom preparation.
About Us
The Aldwark Manor Estate has been synonymous with luxury since 1978.
Elegant grounds, sensual design, elemental dining, and grandeur in 200 acres of countryside contribute to its allure.
The estate is an independent, indulgent luxury hotel in Yorkshire, providing unforgettable experiences. We offer progression opportunities and live-in options for the right candidates.
We are an equal opportunities employer committed to diversity, equity, and inclusion. A copy of our DEI policy is available on request.
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