Overview
WE Talent is supporting a business in Braintree in their search for Customer Service Advisors to join an experienced team. This position is based on the company\'s modern premises, with training and ongoing career support provided. The role is full time and permanent, working 5 days a week during office hours, with approximately 2 weekend dates a month (with a day off in the week). The role is onsite with no remote working available.
Responsibilities
* Liaising with customers via telephone and email, ensuring communication is within set time limits.
* Aim to resolve issues on first contact.
* Provide admin support – sending invoices and delivery notes, etc.
* Meet customer service goals by hitting individual targets and objectives.
* Handle customer queries politely and empathetically and try to resolve queries on the first attempt.
* Deal with challenging customers and follow the complaints process when needed.
* Build a good relationship with customers.
* Provide excellent service to keep current customers and reduce refunds and compensation.
* Help other teams with calls and tasks when needed to keep service levels high.
* Work with third-party suppliers to quickly resolve any issues.
* Take advantage of opportunities to recommend additional products or services when appropriate.
Experience and Skills
* Previous experience in customer support is essential (ideally phone-based but open to other formats).
* Computer literate with the ability to learn new technology.
* Empathetic, supportive and patient.
* Ability to multitask and work under pressure.
* Previous complaint support experience.
* Excellent verbal and written communication skills.
* A strong team player with a will to support colleagues.
The Package
* 24 days holiday + bank holidays (increases with service).
* Salary progression and the opportunity to earn a team bonus.
* Free parking.
* Company pension.
* Great company events and team building.
Additional Information
* This role may suit: Call Handlers / Emergency Call Handlers / Customer Support / Retail / Customer Service Advisors / Contact Centre / Complaints Handlers.
* If you have a proactive approach and are looking for a busy role at the heart of an exciting growing business – apply now!
* WE Talent acts as an employment agency for permanent recruitment. By applying for this job, you accept the Privacy Policy and Disclaimers which can be supplied on request.
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