We are looking to recruit a part-timereceptionist to join our busy practice. The post holder will be the first pointof contact for patients, contractors, and visitors as well as be responsiblefor the general administrative and reception duties within the Practice.
Main duties of the job
The post holder should be able to work withour established processes, policies and procedures to provide a comprehensivehigh-quality service and deal efficiently and courteously with patientenquiries. They will have excellent communication skills, a compassionate andfriendly nature who can operate in a busy environment with a range of peopleand clinical staff.
This role is ideal for someone who is highlyorganised, an effective communicator and flexible - who can provide aprofessional and courteous service to our patients and who maintainsprofessionalism and confidentiality.
IT skills are also essential, as you will beregularly using software and booking systems.You will also process prescriptionrequests and provide a full administrative and secretarial service. Previousexperience in general practice is advantageous although there will be training if necessary.
About us
Hollinswood and Priorslee Medical Practice isa busy practice within the Telford Area. We have three sites located acrossHollinswood and Priorslee.
We are a supportive and friendly team
Job responsibilities
To deal with Patients in person or on thetelephone in a polite and courteous manner to ensure effective delivery of GPservices
Deal with general queries, make appointmentsand provide information on processes
Using your own judgement and communicationskills to ensure patients are booked in with the clinical team and that book onthe day or urgent appointments are dealt with appropriately
Register patients and explain Practicearrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.
Deal with Record Keeping and otheradministrative duties
Refer requests for home visit to appropriatedoctor as required.
Action repeat prescription requests
Maintain a safe and clean and tidy workingenvironment including infection control procedures
Be responsible for opening and closing ofpremises
Making effective use of training to updateknowledge and skills
Undertake any other additional dutiesappropriate to the post as requested by the Partners or the Practice Manager.
Works effectively independently and as amember of a team
Have a flexible approach to meet service needsand ensure a stakeholder focused response
Self-motivated and proactive
Demonstrate excellent interpersonal andcommunication skills when dealing with other managers, clinical staff, patientsand other stakeholders
Computer literate with an ability to use therequired GP clinical systems
Attention to detail, able to work accurately,identifying errors quickly and easily
Has a planned and organised approach with anability to prioritise their own workload to meet strict deadlines
Excellent understanding of data protection andconfidentiality issues
Excellent verbal and written communicationskills with team members, patients, carers, and other healthcare professionals
Undertake any mandatory or required training
Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free from hazardsrecommended training required to carry out their duties
Apply Practice policies, standards andguidance
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thePractice Health and Safety Policy
Using personal security systems within theworkplace according to Practice guidelines
Person Specification
Qualifications
* GCSE Grade A - C in English and Maths
* Prevoius higher admin experience
* Computer skills preferable with EMIS and Docman
* Flexibility with working schedule.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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