Join us as a Repairs Manager at Thirteen Group
Role Overview
Thirteen Group is on the lookout for a Repairs Manager to join our Repairs and Maintenance team at Hudson Quay, Middlesbrough. You'll be responsible for a local team of operatives and team leaders, running the day-to-day repairs service to maximise operational service delivery.
This is a roam role, so you'll work at least one day a week from our fantastic office at Hudson Quay in Middlesbrough, as well as out on site and at home. We'll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits
* Salary - £52,114 per annum
* Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
* Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
* Simply Health save money on common health expenses and get access to health and wellbeing support services.
* T'dar our Discount and Reward platform giving you huge savings on everyday brands.
* Opportunities to buy and sell annual leave.
Key Responsibilities
* You'll be leading a large team of multi-skilled trade operatives and team leaders, ensuring KPIs are met to maintain excellent service delivery levels.
* You will oversee all aspects of team performance, conducting regular 1:1s, managing absence, disciplinary procedures and training development.
* You are the point of escalation for customer complaints, so you'll need to take a balanced and proactive approach to ensuring positive outcomes.
* You'll be part of the Repairs management team, so you'll be comfortable challenging inefficiencies and suggesting innovative ways of working to continuously improve the service.
* You'll be part of the call-out rota for the repairs service. In practice, this amounts to 1 week every 6 months on call.
About You
* You'll have proven experience directly managing a multi-skilled team of operatives.
* You should have an excellent working knowledge of Health and Safety requirements in a repairs service.
* You will be confident coaching your team and delivering training sessions.
* Ideally, you'll have some experience or knowledge of the housing sector, but we'd encourage applications from candidates out of sector who meet the other requirements.
* You'll have a full UK driving licence and a vehicle to enable to you travel across the region during the working day.
Why Thirteen Group?
We're more than just a housing association we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
* Join a team that's local at heart but welcomes talent from everywhere.
* Be part of an organisation that values diversity and inclusivity.
* Be a part of a company that offers tailored support services, going beyond just housing solutions.
Interested?
For more details, please refer to the attached documents.
If you'd like to talk more about the role please contact Joanne Featherstone (Senior Repairs Manager) or Gary Cottle (Head of Repairs) for an informal discussion. Joanne can be reached on and Gary on
NO RECRUITMENT AGENCIES, please.
Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community
As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.