Technical Advisor (Heating Systems) at Grant UK
Grant Engineering UK Ltd are seeking an Office Based Technical Advisor with a background in installing and maintaining domestic heating systems. This role provides technical advice to homeowners, engineers and installers for products both in and out of warranty.
Initially a 6 month temporary role with a view to becoming permanent. This role is a Monday to Friday (39.5hr) working week.
Duties Include:
* Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst engineer is on site.
* Issue jobs for products covered by the manufacturer’s warranty to either the engineer on site or for customer services to allocate.
* Dealing with customer/installer complaints, offer solutions and make decisions. Deal with the issue as diplomatically as possible.
* Logging calls onto the database by leaving notes for every conversation we have with the end users, Installers and engineer when discussing issues with products under warranty.
* Answer technical related emails that are sent into the departments email address.
* Monitoring fault trends and communicating within the department mainly in the 5-minute meetings. Ensure these issues are recognised and actioned, if necessary, i.e., concern notice to Manufacturing dept.
* Input job sheets onto the customer database and filing them into the relevant folders.
* Advise engineers, contractors, architects, consultants and the general public on various heating and hot water systems requirements.
* Assist colleagues with design and technical queries that they may be unsure of.
Skills / Experience Required:
* Strong technical knowledge of heating and hot water systems
* Excellent organisational and communication skills
* The ability to work under pressure and to meet deadlines
* Organised, accurate and detail-orientated record keeping
What Grant Engineering UK have to offer:
* Private Medical Insurance
* 23 days annual leave plus 2 volunteering days
* Company pension scheme
* On site parking and gym along with modern office facilities
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