Our client, a growing, technically driven MSP thats investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team.
The role is offered with a hybrid working pattern and is based at the companys offices which are easily accessible for the Barnet/Watford areas.
Key responsibilities
* Act as the top-tier escalation point for complex incidents
* Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
* Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
* Mentor engineers in diagnostic methodology
* Work closely with technical leadershipno non-technical managers blocking decisions
Role requirements:
* Must have 3 rd line experience within an MSP
* Expert M365 (CA, Intune, hybrid Exchange, ATP)
* Strong troubleshooting methodology
* Confident communicator at all levels
* Full Microsoft Certificates desirable
* NinjaOne/Datto RMM config
* Azure infrastructure
* Firewalls (Fortinet, SonicWall, Draytek)
* Solid PowerShell skills
The role is offered with a s...